Help with a purchase
Refunds & cancellation
Last updated:
Fikaride is operated by Charles Lee. This policy covers the paid plans on our pricing page when sales open. Paid checkout is not open yet.
Contact help@fikaride.com for help with a purchase. Canceling a subscription stops its renewal. A refund is a separate request.
Your first paid purchase
If you change your mind, request a full refund within 14 calendar days of your first paid purchase. This applies to your first Pro payment, whether monthly or annual, or your first Lifetime Offline purchase. Renewal payments are not covered by this voluntary first-purchase offer; any statutory refund rights still apply.
Lifetime Offline pre-sale
You can cancel the pre-sale for a full refund at any time before the offline app is delivered. Delivery means access to working downloadable macOS and Windows apps and their license, not just a receipt or a license file.
We promise delivery within seven calendar days of your purchase. If we miss that deadline, you can request a full refund, even if the normal 14-day first-purchase window has passed. Starting the included Pro access does not remove these pre-sale refund rights.
Cancel a Pro subscription
Use the subscription management link in your Paddle receipt, or visit Paddle billing support, to cancel before your next renewal. You can also contact us for help. Monthly and annual subscriptions continue through the period already paid for, then stop renewing. Cancellation alone does not refund the current billing period.
The Pro time included with Lifetime Offline does not auto-renew. You do not need to cancel it to avoid another charge. You keep your offline license after that included Pro time ends.
How to request a refund
Email help@fikaride.com with your purchase email and receipt or transaction reference, or use Paddle’s billing support. Do not send card numbers or passwords. Tell us if there is a technical problem so we can help, but you do not have to give a reason to use our 14-day first-purchase offer.
Paddle handles the payment and returns approved refunds to the original payment method where possible. Your bank’s processing time may vary. Refunds remove the paid benefits associated with the refunded purchase; they do not remove your free account, ride history or earned progress. A refunded offline license may no longer be used.
Problems and consumer rights
If the app is faulty, unavailable or materially different from what was promised, contact us for a fix or refund. This policy does not limit any consumer rights that apply where you live, including rights concerning digital content and services. Paddle’s refund policy and buyer terms also apply to payments; any additional rights we promise here remain available.
For the full product terms, read our terms of service.